Hero Website Maintenance — Preview
WEBSITE MAINTENANCE

Website maintenance for WordPress so your site never worries you.

Our web maintenance service includes WordPress and plugin updates, automatic backups, uptime monitoring, and ongoing support — all in one monthly plan, no surprises.

★★★★★ 4.9 · 38 projects delivered | Miami · Houston · LA
Maintenance panel SITE ACTIVE
UPTIME (30D) 99.97%
LAST BACKUP Today · 03:14 AM
LAST UPDATE Today · 11:42 AM
UPTIME · LAST 30 DAYS
Ictus Co website maintenance and support team
RECENT ACTIVITY
WordPress core updated → 6.7.2 11:42
Yoast SEO plugin updated → 23.1 09:15
Daily backup completed · 847 MB 03:14
The Problem — Website Maintenance
THE PROBLEM

Without website maintenance, your site isn't
waiting for a crisis — it's building one.

Most of the serious problems we see on WordPress sites are preventable. They don't require special talent — they require a web maintenance service that catches them before they hit production.

VULNERABILITIES
97% OF WORDPRESS HACKS ARE CAUSED BY OUTDATED PLUGINS

Outdated plugins = an open door

Unpatched WordPress is the most common attack vector out there. An old plugin can compromise the entire site, inject spam, redirect visitors, or take it down completely — without the owner finding out until someone tells them.

Installed plugins
WooCommerce 6.2 Outdated
Yoast SEO 19.1 Outdated
Elementor Pro 3.8 Outdated
BACKUPS

Without backups, any mistake is final

A failed update, a hack, a human error while editing a page — without a recent backup, that means losing the entire site. Not one file. Everything. The database, the posts, the products, the settings. A web maintenance service with automatic daily backups is the only thing that changes that outcome.

yourstore.com
500 INTERNAL SERVER ERROR The server could not process the request. Contact the site administrator.
MONITORING
72h A SITE CAN STAY DOWN WITHOUT MONITORING BEFORE ANYONE NOTICES

Outages nobody notices

A site that goes down on a Friday at 10pm can stay down until Monday if nobody's watching. Visitors bounce, Google notices, the client calls. Website maintenance includes automated monitoring that alerts within minutes, not days.

SUPPORT
3-5 days AVERAGE TIME TO GET EMERGENCY SUPPORT WITHOUT AN ACTIVE CONTRACT

Without support, every fix is a new quote

Without an active maintenance plan, every time something breaks you have to find someone to fix it, negotiate a price, and wait your turn — while the site stays broken. With a contract in place, support is immediate because there's already context on the site and access set up in advance.

CONTEXT

WordPress powers over 43% of all websites in the world — which is also why it's the most attacked CMS. Most successful hacks happen on installations that haven't had maintenance in over 90 days.

What's Included — Website Maintenance
EVERYTHING INCLUDED

Your website maintenance works
even when you don't see it.

It's not a list of tasks that happen when you remember to ask for them — it's an ongoing web maintenance service that runs in the background every day, including weekends and holidays.

5 CAPABILITIES BUILT IN
Daily AUTOMATIC BACKUPS
<24h RESPONSE TIME
✓ INCLUDED
UPDATES

WordPress and plugins always up to date

We update WordPress core, themes, and plugins before vulnerabilities get exploited. Our WordPress maintenance includes staging environment testing before applying changes to production — we never update blindly.

  • WordPress core, plugins, and themes
  • Staging tests before production
  • Log of applied updates
✓ INCLUDED
BACKUPS

Automatic daily backups

Full backup every 24 hours — database, files, and media. Backups are stored off-site (not on the same server as the site) and retained for 30 days. If anything goes wrong, we restore to a previous point in minutes.

  • Full backup at 3 AM every day
  • Off-site storage · 30-day retention
  • Restore in < 30 minutes
✓ INCLUDED
24/7 MONITORING

Alerts in minutes, not days

Uptime monitoring every 60 seconds. If the site goes down, an alert fires immediately and we start working on the cause without waiting for a client or the business owner to report it.

▲ uptime monitor · live 99.97%
1INCIDENTS
<2 minDURATION
3ALERTS
✓ INCLUDED
SECURITY

Security patches and malware scans

Weekly malware scanning, application firewall review, and priority patching of critical security vulnerabilities. If malicious code is found, cleanup is included — not a separate quote.

  • Weekly malware scan
  • Active application firewall
  • Cleanup included in the plan · no extra cost
✓ INCLUDED
SUPPORT

Response to outages and emergencies

When something breaks, you don't open a ticket and wait — you get direct communication with our team. Guaranteed response time under 24 hours for incidents, with priority for situations that make the site inaccessible.

  • Direct channel · no tickets or middlemen
  • Response < 24h · priority for outages
  • Diagnostics included in the plan
How We Work — Website Maintenance
HOW WE WORK

This is how your
website maintenance
works, month after month.

This web maintenance service doesn't need you to remember to request it — the cycle runs on its own. Each step feeds the next, and the fourth loops back to the first, forming a care routine with no closing date.

No closing date RECURRING SERVICE · 4 STEPS/MONTH
24/7
01

Continuous monitoring

Automatic monitoring of uptime, SSL certificate, performance, and security signals — no pauses, including weekends and holidays.

1x/month
02

Scheduled update

WordPress core, plugins, and themes are updated in a defined maintenance window, tested in staging beforehand to avoid risking production.

Daily
03

Verified backup

Every backup is confirmed as restorable — not just "generated." The backup exists to be used in an emergency, not to sit in a log nobody checks.

Monthly
04

Monthly report

A summary of what happened during the month: updates applied, uptime status, backups generated, and incidents, if any. No black boxes.

↺ CONTINUOUS CYCLE · REPEATS AUTOMATICALLY EACH MONTH
Guarantees — Website Maintenance
OUR COMMITMENT

Website maintenance isn't a
promise. It's a contract for
behavior.

These aren't aspirational values — they're concrete commitments we operate by. If something isn't met, there's something to hold us to.

SLA
< 24 HOURS

Guaranteed response in under 24h

Every reported incident gets a first response within the following 24 business hours. For down or compromised sites, priority is immediate — you don't wait in line behind minor requests.

  • First response < 24 business hours for any incident
  • Immediate priority for full site outages
  • Direct channels — no tickets or intermediate forms
WORKING MODEL
NO MINIMUM TERM

Cancel with 30 days' notice

The website maintenance plan can be canceled with 30 days' notice, with no minimum term clauses or penalty for early exit. If you decide to pause or switch, we hand the site back in the same state — or better — than we received it.

  • No minimum term contract
  • 30-day notice · no penalty
  • Orderly site handoff on cancellation
TRANSPARENCY
SAME DAY EVERY MONTH

Monthly report, without fail

The report arrives the same day every month — whether or not there's an incident to report. It's not an email sent only when something happened: it's a structured document with updates applied, uptime status, and backups for the period, every time.

  • Fixed send date every month
  • Includes update log with before/after versions
  • Uptime detail and any incidents for the period
OWNERSHIP
YOURS, ALWAYS

Full access to your site, at all times

The client keeps full access to their WordPress panel, hosting, and domain for the entire duration of the plan. Website maintenance is a care service — not a way to hold the site hostage or create technical dependency.

  • Admin credentials always in the client's hands
  • Full, unrestricted access to hosting and domain
  • No technical lock-in or forced dependencies
What we don't promise

No web maintenance service can guarantee zero downtime or zero vulnerabilities — servers fail, zero-day exploits happen, and hosting providers have their own incidents. What we do guarantee is the speed and quality of our response when something happens, and that you'll never hear about a problem from your own customer before you hear it from us.

"We don't promise zero downtime." WE PROMISE A FAST RESPONSE WHEN IT HAPPENS
FAQ — Website Maintenance
FREQUENTLY ASKED QUESTIONS

What people ask before starting their website maintenance.

Questions about compatibility, scope, emergencies, and the limits of our WordPress maintenance service — with straight answers.

Contact — Website Maintenance
LET'S TALK

Your website maintenance
can be active
by tomorrow.

Updates, backups, and monitoring — all in one web maintenance service, no surprises. Tell us about your current site and we'll get back to you within 24 business hours with an honest proposal for your WordPress maintenance.

CONTACT FORM · RESPONSE IN < 24 BUSINESS HOURS

Your information is confidential. We don't spam or share it with third parties.

DIRECT CONTACT
WhatsApp
+57 318 8424175
Typical response in under 2 business hours
EMAIL
direcciongeneral@ictusco.com
If you'd rather explain your case in writing, no rush
WHEN YOU REACH OUT, YOU CAN EXPECT
  • A proposal with no pressure to close
  • A free technical assessment of your current site
  • Direct communication, no middlemen
  • No minimum commitment or long contracts

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